Frequently Asked Questions

---

EMAIL COMMUNICATION

Why am I not receiving WaileaWahines@gmail.com email?

Keeping communication from a specific email from going to Spam/Junk is called Whitelisting. Whitelisting is specifically allowing emails from a certain source (Wahines) to be allowed into your inbox. How this is accomplished varies between different email and internet platforms but will typically work the same. Basically, this allows email to be delivered and not placed in your Spam/Junk folder or bounced back to the sender.

Example:  gmail does not have a specific whitelist setting but would be accomplished in this way:

• Open your GMAIL.
• Click on the GEAR icon on the right upper corner for SETTINGS.
• Select FILTERS AND BLOCKED ADDRESSES from the top menu bar.
• Click the CREATE A NEW FILTER link.
• In the FROM field type waileawahines@gmail.com.
• Click CREATE FILTER at the bottom of the screen.
• Check mark “Never send it to Spam”
• Click CREATE FILTER at the bottom of the screen.

For more specific instruction on your platform:

• Contact your email provider, OR
• Search the internet for instruction.
• As an example, to find this instruction for gmail, in your browser type in the following search “how to whitelist with gmail”. 

IPAD/IPHONE USAGE  

How do I access the site from my iPad/iPhone?

• Open Safari.
• Type in www.waileawahines.com in the search bar.  This will bring up the website.
• Type in your email address and password for the Sign In.
• When you initially go to scheduling you will be asked once more for your login to establish you in the embedded scheduling system. It should save your login for future use as long as you don't execute the Sign Out. 
• BOOKMARK the site on the iPad/iPhone Safari Browser by clicking the up arrow icon to the right of the top search bar.
• Several options will be listed to choose from.  You may Add Bookmark, Add to Favorites, or Add to Home Screen.  By selecting Add to Home Screen you will be placing shortcut on your iPad/iPhone that will go directly to Safari and pull up the website.

LOGINS

How do I login and use the Scheduling system for the for the first time?
The Wailea Wahine Tee Time Calendar will indicate the course and format of the day.  The Special Events listing will indicate the dates of tournaments and luncheons.  Birthdays may be found under the Member Menu / Birthdays.

• Enter your email address on the scheduler and select "Keep Me Logged In". 
• Click on a play date on the calendar containing a circle which denotes a Wahine Play Day. Note: Special Events and Emerald Member Course information will be shown by a solid circle. 
• The list of tee times for that day will display below the Scheduler calendar. Click the time you wish to play and select ”Create new Reservation“. 
• Click "Create reservation". (Your name will be displayed in the reservation field.) Note: If you are making a reservation for someone else, select "Create new Reservation" again and add the additional golfer's name in place of yours. The name must match the name that is utilized by the scheduler system to be accepted.
• You will receive email confirmations of the play date you have selected. (Reservations must be made 7 days prior to the actual tee time.  If it is less than 7 days prior to the tee time, contact the Pro Shop for any adds, changes or deletions. Blue Course (808)879-2530   Gold/Emerald Course (808)875-7450

Why does the website log me in and then continue to ask me to log in?

Sometimes the information your login is looking for has become out of date or out of sync.  If it appears they are not allowing you to login you will want to try and delete the cookies and start over. 

Deleting Cookies

Cookies are used in your browser to save a small amount of data such as logins as well as other information. In the event the information saved in the cookie does not match what the system is looking for, you may have errors or be unable to access the site you are attempting to view.

When completing the following steps, you will remove all cookies within your browser. If there are cookies that related to other sites, you may have to initially enter your password information into those sites as well to reestablish the cookie information. If your browser gives you the option, you may want to select the WaileaWahines.com cookie data to delete only that information and leave all other cookies intact.

How to delete all or select cookies from your browser – These are general directions and may vary to some degree depending on the versions you are using.

Safari - MacBook Pro

• Launch Safari on your MacBook Pro and click on SAFARI>>PREFERENCES.
• Select the PRIVACY tab.
• Under COOKIES AND WEBSITE DATA, click REMOVE ALL WEBSITE DATA. – If you have an option to remove only the saved WaileaWahines.com data, you may wish to select that option.
• A window will display. Click on REMOVE NOW.
• Allow the process to finish.

Safari – iPad or iPhone

• Go to the SETTINGS shortcut on your iPad.
• Click on SAFARI.
• Check to ensure that Block All Cookies is OFF.
• Click on Clear History and Website Data.
• Click CLEAR.

Firefox

• Launch Firefox and click on the 3-horizontal line menu option in the upper right corner.
• Click on PRIVACY & SECURITY on the left menu.
• Under Cookies and Site Data click on MANAGE DATA.  SAFARI>>PREFERENCES.
• Locate and click on WaileaWahines.com.
• Select Remove Selected and click SAVE CHANGES.

Internet Explorer

• Launch Internet Explorer and click on the Tool icon in the upper right corner.
• Select INTERNET OPTIONS.
• Under Browsing History click on DELETE.
• Checkmark only Cookies and Website Data and click DELETE.
• You will then be taken back to the first screen where you will click OK.

Edge

• Launch Edge and click on the three dots in the upper right corner.
• Select Privacy and Security from the menu on the left.
• Check to ensure that Cookies is set to ‘Don’t Block Cookies’.
• Under Clear Browsing Data click Choose What to Clear.
• Checkmark only Cookies and saved website data and click CLEAR.

Chrome

• Launch Chrome and click on the three vertical dots in the upper right corner.
• Click on SETTINGS.
• Click the DOWN ARROW next to the Advanced to display more options.
• Select Privacy and Security.
• Select Clear Browsing Data.
• Select the ADVANCED tab and checkmark only Cookies and Other Site Data.
• Select WaileaWahines.com.
• Under COOKIE AND WEBSITE DATA, click REMOVE ALL WEBSITE DATA .
• A window will display. Click on REMOVE NOW.

Why does the system log me out periodically now? 

As hackers continue to get more adept at obtaining our personal data, some sites will automatically and randomly log you out of their system as a security measure.  The hosting service we use (GoDaddy) is one of them. While this is an extra layer of security that works well for the financial or medical industries, it’s not always convenient for others.  In those cases, opting to have your browser save passwords and autofill your login ID and password will make things easier.

Setting Up Autofill

Safari - MacBook Pro

• Launch Safari on your MacBook Pro and click on SETTINGS.
• Select PREFERENCES.
• Click to turn on AUTOFILL.

Safari – iPad or iPhone

• Launch SETTINGS and select Passwords and Account. 
• Select AutoFill Passwords.
• Turn on the AutoFill Passwords option and check Keychain.

Firefox

• Launch Firefox and click on the 3-horizontal line menu option in the upper right      corner.
• Click on PRIVACY & SECURITY on the left menu.
• Under Logins and Passwords check Ask to save logins and passwords AND Autofill logins and passwords.

Internet Explorer

• Launch Internet Explorer and click on the Tools icon in the upper right corner.
• Select INTERNET OPTIONS.
• Select the Content tab.
• Check Usernames and passwords on forms and click OK.
• You will then be taken back to the first screen where you will click OK.

Edge

• Launch Edge and click on the three dots in the upper right corner.
• Select Passwords and autofill from the menu on the left.
• Under Passwords turn on Save passwords.

Chrome

• Launch Chrome and click on the three vertical dots in the upper right corner.
• Click on SETTINGS.
• Select Autofill from the menu on the left and select Passwords. 
• Turn on Offer to save passwords and Auto Sign-in.

SCHEDULING

How do I make a Tee Time Reservation?

• Enter the site using your email and password as usual.
• Select MEMBERS from the top menu bar.
• Select SCHEDULING/REGISTRATION to enter the scheduling system. 
• Initially you will be asked to enter your email. Enter your email and select the KEEP ME LOGGED IN option. Click LOG IN. 
• The Tee Time Reservation system will be displayed on the left with a Special Event Calendar to the right. Note there are days that are highlighted in green. These are Wahine Play Days.
• Click the day you wish to schedule a tee time. NOTE: Open Dot = tee times / Solid Dot = Tee Times Full or Special Event.
• Click on the tee time you wish to schedule for.
• On the next screen select CREATE RESERVATION.
• Your name will automatically display. Click CREATE RESERVATION. A confirmation email will be sent to your email.
• To return to the calendar and create another reservation, click the small calendar icon at the bottom of the screen.
• Tee times may be reserved up to 7 days prior to the day of the round. If 6 days or less contact the Pro Shop with any changes.

How do I delete a Tee Time Reservation?

• Enter the site using your email and password as usual.
• Select MEMBERS from the top menu bar.
• Select SCHEDULING/REGISTRATION to enter the scheduling system. 
• The Tee Time Reservation system will be displayed on the left with a Special Event Calendar to the right. 
• Click YOUR RESERVATIONS at the bottom of the screen. All reservations you have made will be displayed.
• Select the reservation you wish to delete by clicking on your name.
• On the next screen click DELETE RESERVATION. A message will display at the top confirming the deletion.
• A confirmation email confirming your deletion will be sent to you.
• To return to the calendar and create another reservation, click the small calendar icon at the bottom of the screen or to select another reservation for deletion, click YOUR RESERVATIONS.  

Why am I not seeing all of my tee time reservations under the YOUR RESERVATIONS button?

If someone else has scheduled tee times for you, those tee times will not display under YOUR RESERVATIONS but instead under theirs. This is due to the scheduling system looking at who created the reservation, not who it is for. All reservations made by you will be listed under that option.